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At Gates, we’re proud to represent not only Ford cars and commercial vehicles but also the innovative range of BYD, OMODA and JAECOO cars. We offer a wide range of new and Gates Approved used vehicles from these top brands, including cutting-edge electric models. Whether you're looking for a compact city car, a spacious SUV, a rugged pick-up or a reliable van, we have the perfect vehicle to suit your needs.
Our expert team is here to assist with new and used car sales, Motability, maintenance, repairs, financing options and more. Whether you need help choosing your next vehicle, booking a service appointment or enquiring about our latest offers, we’re always happy to help.
With dealerships across Greater London, Essex and Hertfordshire, we’re conveniently located for customers seeking quality vehicles and outstanding customer service.
Get in touch with Gates today – feel free to phone, use Live Chat, complete our online enquiry form or visit your nearest dealership to speak with one of our specialists. We look forward to helping you find the perfect vehicle and keeping you on the road.
queries in our frequently asked questions, so why not take a look through these now to learn more. You can also liaise with a member of the team in person.
Please put your service book and locking wheel nut key on the passenger seat before checking in. Our staff will not be permitted to obtain these from the glovebox of your vehicle.
Please ensure that your vehicle is free from rubbish - this includes the floors, door pockets and other storage areas. Failure to do so may mean that we are unable to commence work on your vehicle.
Yes, service bookings are on an appointment only basis; please let us know of your requirements at the time of booking and we will do our best to accommodate you should you need to wait. If you are remaining on site with us, you will be asked to wait in the customer waiting area.
We are currently unable to provide a Pick-Up and Delivery service.
Unfortunately, we are unable to provide courtesy vehicles.
Yes, this can be arranged by appointment. Your vehicle will need to be dropped off to your chosen dealership by 5:30pm and we will arrange for it to be ready the following day at a pre-agreed time. Please contact your local dealer to make arrangements.
We are able to accept cashless transactions including Switch/Delta or Connect Cards, Credit Cards and Company debit cards up to £1,000 per purchase. We also accept CHAPS/ Telegraphic Transfer; If you wish to pay by either of these methods, we will supply our bank details upon request. Please note, cash payments will no longer be accepted.
Yes, all of our service centres are Ford manufacturer approved.
The items carried out vary depending on service interval and by model. Please contact us by phone and one of Service Advisors will be happy to discuss this with your further in accordance with your vehicle requirements. When you have a service carried out at Gates, you will receive a comprehensive 30-point healthcheck report, carried out by your technician. In addition, we can also provide you with a video e-Check where our technicians can physically show you particular safety items that have been inspected during your visit.
At our manufacturer-approved service centres our fully trained Ford Technicians use the latest diagnostic equipment in state-of-the-art facilities to assess your vehicle. This means we can provide a dedicated service tailored to match your car's specific needs.
Yes, all servicing is carried out on-site at our Approved Ford service centres.
At this time, visits to our aftersales departments are by appointment only. Should you have a particular parts enquiry, please contact your local dealership.
Yes, service plans at Gates are available . Click here to find out more or contact us to receive a personalised quote.
This varies depending on location. Please contact our service team at your local dealership and they will be able to advise you accordingly.
Yes, we will re-test your vehicle for free within 10 days of the failed MOT date.
We will notify you with a phone call, e-mail or SMS provided these contact details are supplied and according to your contact preferences.
Parts and Labour at Gates are guaranteed in line with the Ford Manufacturer Guarantee.
Yes, we will call before any additional work is undertaken.
Yes. All of our dealerships are wheelchair accessible and have designated parking spaces.
